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Treka Refund & Cancellation Policy

Last updated: 1/16/26

1. Platform Role & Scope

Treka is a booking and payments platform that facilitates bookings between clients and independent guides or outfitter companies ("Guides"). Treka does not operate trips and does not set, modify, or control Guide pricing, cancellation policies, or trip outcomes.

All refunds and cancellations are governed by:

•The Guide's cancellation policy in effect at the time of booking, and
•This Refund & Cancellation Policy.

2. Platform Processing Fee (6%)

A Platform Processing Fee equal to 6% of the booking subtotal is charged to the client at checkout.

The Platform Processing Fee:

•Is paid directly to Treka, not the Guide
•Is not a commission
•Is not deducted from Guide payouts
•Is non-refundable in all circumstances, except where required by law
•Does not override or alter any Guide cancellation or refund policy

The Platform Processing Fee supports:

•Secure payment processing
•Fraud prevention and chargeback handling
•Customer support and dispute intake
•Platform infrastructure and recordkeeping
•Limited flexibility handling at Treka's discretion

3. Guide Cancellation Policies

Each Guide independently sets their own cancellation and refund policy. These policies are displayed to clients prior to booking and are locked in at the time of booking.

Treka's role is limited to:

•Transparently displaying Guide policies
•Enforcing the policy exactly as written

Treka does not:

•Modify Guide policies
•Promise refunds on behalf of Guides
•Require Guides to make exceptions

4. Refund Requests (No Automatic Refunds)

Treka does not issue automatic refunds. All refunds require a client-initiated refund request.

Clients may submit refund requests:

•Through the Treka Help Center, or
•Via the refund request link included in the booking confirmation

Submitting a refund request does not guarantee a refund.

5. Evaluation of Refund Requests

Upon receiving a refund request, Treka evaluates the request based on:

•The Guide's cancellation policy in effect at booking
•The timing of the request relative to the trip start
•The booking details and payment status

a. Requests Eligible Under the Guide's Policy

If the request qualifies under the Guide's cancellation policy:

•Treka may process a refund of the eligible portion of the trip price
•The Platform Processing Fee is retained by Treka

b. Requests Not Eligible Under the Guide's Policy

If the request does not qualify:

•No cash refund of the trip price is issued
•The Guide retains their payout in full
•The Platform Processing Fee is retained by Treka

6. Credits & Flex Handling (Discretionary)

In certain situations, Treka may, at its sole discretion:

•Offer a platform credit for future use, or
•Assist with rescheduling or rebooking

Any credits:

•Are not cash equivalents
•Are funded solely by Treka, not the Guide
•Are non-transferable
•May expire
•Do not create an expectation of future refunds

Treka is under no obligation to issue credits.

7. Guide-Initiated Cancellations & Exceptions

If a Guide cancels a trip, fails to meet stated minimum requirements, or materially misrepresents a trip:

•The trip price may be refunded to the client
•The Platform Processing Fee is generally retained by Treka
•Additional remedies may be pursued under Treka's Terms of Service

8. Disputes & Chargebacks

Treka acts as the first line of intake for refund disputes and chargebacks. Treka may investigate whether the Guide's published policy was properly enforced.

Treka's involvement in dispute handling does not make Treka a party to the underlying trip agreement between the client and the Guide.

9. Transparency & Records

All refund requests and outcomes are logged for audit and compliance purposes. Guides may view refund outcomes related to their bookings in a read-only format within their dashboard.

10. No Guarantees

Treka does not guarantee refunds, outcomes, weather conditions, or trip success. All bookings remain subject to the Guide's published cancellation policy and this Refund & Cancellation Policy.