The deposit at booking. The balance before the trip. Nobody on the phone.
Set a deposit per trip, as a percentage or a fixed amount. Treka takes it at checkout, reminds the guest when the balance is due, charges the card on the day you chose, and records cash balances for the operations that still work that way.
Book a demo30 days free30 days of Core free. Then from $79 a month billed yearly. No contract, and self-serve setup is free.
How it works
Each trip carries its own rule: a percentage of the price or a fixed amount per booking, and when the balance is due, a number of days before the trip. Packages inside a trip can carry their own deposit.
On your booking page or widget the guest sees the deposit, the balance and the date it is due before they pay. The card is charged for the deposit only, and the booking is confirmed.
A reminder goes to the guest ahead of the due date with a link to pay early. On the day, Treka charges the balance to the card on file. A booking that was cancelled or refunded in between is never charged.
For trips where the balance is paid on the day, choose cash collection. The guest is told what to bring, and the booking carries the amount owed until you mark it collected, so your numbers still reconcile.
What you get
A half-day float can take 100% up front while a five-day hunt takes 30% now and the rest sixty days out. Both live on the same calendar.
The checkout shows the deposit, the remaining balance and the due date in plain words, and the confirmation email repeats them.
Before any scheduled charge, Treka re-reads the booking. Cancelled, refunded, already paid or moved bookings are skipped, and a failed card is retried before you are told.
Reminders carry a link to pay the balance early. Guests who prefer to settle up before the trip can, and the booking moves to fully paid the moment they do.
Refund a deposit or a balance from the booking. If you offer credit instead of cash, the refund can be issued as a gift card the guest spends on a later trip.
Every booking shows where it is: deposit paid, balance due, fully paid or cash owed. The bookings list and the day's roster read the same way.
A deposit taken at booking does two things at once. It filters out the guests who were never going to show, and it gives you something to hold against a late cancellation without a conversation. Treka records the policy text the guest agreed to at checkout, so when a guest asks for their deposit back the answer is already written down.
Multi-day and seasonal operations use the second half of the rule as much as the first. A hunt booked in January for October does not need the full price in January; it needs a deposit now and a date on which the rest is due. Set the days-before-trip once and Treka handles each booking's own calendar from there.
Payments run through Stripe Connect into the operator's own account. Treka does not hold your money or take a commission on your bookings. A 3% booking fee is added at checkout and paid by the guest; card processing is billed by Stripe at cost. Guides you pay per trip are paid from the same place, which is covered on the guide scheduling page.
FAQ
Something else? Ask the people who build it.
Book a demoYes. Set a deposit as a percentage or a fixed amount, then choose whether the balance is charged automatically to the card before the trip or collected in cash when the guest arrives. Cash balances are recorded on the booking until you mark them collected.
On the day you set per trip, a number of days before the departure. The guest gets a reminder first, with a link to pay early. On the due date Treka charges the card the guest used for the deposit.
Treka retries the charge, and if it still fails you are told and the guest receives a link to pay with another card. The booking stays visible as balance due until it is settled.
Yes. The deposit type, amount and balance due date are set on each trip, and packages inside a trip can override them. A day trip can be paid in full while a multi-day trip takes a deposit.
From the booking, refund part or all of what was paid. If you offer credit rather than cash, the refund can be issued as a gift card for a future trip. Either way the booking's payment history shows what happened and when.
No commission on your own bookings. A 3% booking fee is paid by the guest at checkout, and Stripe's card processing is billed at cost. Your money settles into your own Stripe account.
Included in every plan. Every company starts with 30 days of Core, free. After that Core is $99 a month, or $79 a month billed yearly ($948), and Pro is $399 a month, or $329 a month billed yearly ($3,948). Pro adds custom AI agents, SEO optimization and a named contact. A custom website built by our team is quoted separately; book a demo to scope it. A 3% booking fee is added at checkout and paid by the guest; Stripe's card processing (2.9% + 30¢) is billed at cost. No contract.
Yes. Point Treka at your current website and it imports your trips, prices and photos; client lists come in from a spreadsheet or an export from your current system. Self-serve setup is free, and white-glove migration is $749 one-time on monthly plans and free on annual.
30 days of Core free
Then from $79 a month billed yearly. No contract, and self-serve setup is free.
Book a demo30 days free See pricing